Privacy Policy
Priority Doors & Windows
www.prioritydoorwindow.com
Last Updated: April 14, 2026
1. Introduction
Priority Doors & Windows (“PDW,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.prioritydoorwindow.com (the “Site”), interact with our digital advertising, contact us by phone or email, or communicate with us via text message. This Privacy Policy applies to all information collected through our Site, our advertising and marketing platforms, and any related services, communications, or interactions. By using our Site or services, you acknowledge that you have read and understood this Privacy Policy. If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information provided in Section 14 of this policy.
2. Information We Collect
We collect personal information in several ways, including directly from you and automatically through technology when you visit our Site.
2.1 Information You Provide Directly
When you contact us, request a quote, schedule a consultation, or otherwise interact with us, we may collect:
- Identifiers: your name, email address, phone number, mailing address, and property address
- Commercial information: details about your project, product preferences, service requests, and purchase history
- Communications: the content of emails, phone calls, text messages, and form submissions you send to us
2.2 Information Collected Automatically
When you visit our Site, certain information is collected automatically through cookies, pixels, and similar tracking technologies. This may include:
- Internet and network activity: your IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, click patterns, and search queries that led you to our Site
- Geolocation data: approximate geographic location derived from your IP address
- Device information: device type, screen resolution, language preference, and unique device identifiers
3. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to improve your experience, analyze site performance, and support our advertising efforts. We use a Consent Management Platform (CMP) powered by Cookiebot to manage your cookie preferences. When you first visit our Site, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. The following tracking technologies are used on our Site:
3.1 Google Analytics
We use Google Analytics to collect information about how visitors use our Site, including pages visited, time on site, and traffic sources. Google Analytics uses cookies to gather this data in an aggregated and anonymous form. For more information, visit Google’s privacy policy for partner sites.
3.2 Google Ads (Including Remarketing)
We use Google Ads conversion tracking and remarketing tags to measure the effectiveness of our advertising campaigns and to show relevant ads to people who have previously visited our Site. This includes Google Search campaigns, Performance Max campaigns, and Display campaigns. These technologies may collect information about your browsing activity to serve personalized advertisements across Google’s advertising network.
3.3 Meta (Facebook) Pixel
We use the Meta (Facebook) Pixel to measure the effectiveness of our Facebook advertising and to create custom audiences for targeted advertising. The Meta Pixel is fully blocked on our Site until you provide consent through our cookie consent banner. If you consent, the pixel may collect information about your activity on our Site and share it with Meta for advertising purposes.
3.4 Microsoft (Bing) Ads
We use the Microsoft Advertising Universal Event Tracking (UET) tag to track conversions from our Bing Ads campaigns and to enable remarketing. This technology may collect information about your browsing behavior for advertising purposes.
3.5 Cookiebot (Consent Management Platform)
We use Cookiebot to manage cookie consent on our Site. Cookiebot stores your consent preferences so that non-essential cookies and tracking technologies are only activated after you provide consent, in accordance with applicable privacy laws.
3.6 Third-Party Data Collection Across Websites
Third parties, including Google, Meta, and Microsoft, may collect personally identifiable information about your online activities over time and across different websites when you use our Site and their tracking technologies are active. This collection is subject to those third parties’ own privacy policies. We encourage you to review the privacy policies of these third parties to understand their data practices.
3.7 Managing Your Cookie Preferences
You can manage your cookie preferences at any time by clicking the cookie settings link in the footer of our Site. You may also configure your browser to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our Site.
4. How We Use Your Information
We use the personal information we collect for the following business and commercial purposes:
- To respond to your inquiries, provide quotes, and schedule consultations
- To deliver the products and services you request
- To communicate with you about your project, orders, and account
- To send you marketing communications, including promotional text messages (with your consent)
- To measure and improve the effectiveness of our advertising campaigns
- To show you relevant advertisements on third-party platforms (remarketing)
- To analyze website traffic and usage patterns to improve our Site
- To detect and prevent fraud or unauthorized activity
- To comply with legal obligations
5. How We Share Your Information
We do not sell your personal information in the traditional sense. However, under the California Privacy Rights Act (CPRA), our use of certain advertising technologies may constitute “sharing” of personal information for cross-context behavioral advertising. We may share your information with the following categories of third parties:
- Advertising and analytics partners: for website analytics and advertising services, including remarketing and audience segmentation
- Social media advertising partners: for advertising measurement and targeted advertising, activated only with your consent
- Search advertising partners: for advertising measurement and remarketing
- Marketing service providers: our marketing vendor, which manages our advertising campaigns and website on our behalf
- Other service providers: We may share information with service providers who perform services on our behalf, such as website hosting, payment processing, and customer relationship management
- Legal compliance: We may disclose information as required by law, regulation, legal process, or governmental request
We do not sell your personal information to data brokers or unaffiliated third parties for their own marketing purposes.
5.1 Categories of Personal Information Disclosed for a Business Purpose
In the preceding 12 months, we have disclosed the following categories of personal information to service providers and contractors for business purposes:
| Category of PI | Categories of Recipients | Business Purpose |
|---|---|---|
| Identifiers (name, email, phone, address) | Marketing service providers; other service providers (hosting, CRM, payment processing) | Campaign management, service delivery, customer communications |
| Commercial Information (project details, quotes, purchase history) | Other service providers (CRM, payment processing) | Order fulfillment, customer service, account management |
| Internet / Network Activity (browsing history, page interactions, search queries) | Advertising and analytics partners; Marketing service providers | Website analytics, advertising measurement, remarketing, audience segmentation |
| Geolocation Data (approximate location from IP) | Advertising and analytics partners | Website analytics, targeted advertising |
| Inferences (preferences based on browsing behavior) | Advertising and analytics partners | Remarketing, audience segmentation |
6. SMS and Text Message Communications
6.1 SMS Terms of Service
By opting in to SMS from a web form or other medium, you are agreeing to receive SMS messages from Priority Doors & Windows messages for appointment reminders, service updates, order and project notifications, promotional offers, and general conversations related to our services. Please review the following terms carefully:
- Message frequency varies based on your interactions with us and the nature of our communications.
- Message and data rates may apply depending on your mobile carrier and plan.
- To opt out at any time, reply STOP to any message you receive from us.
- For assistance, reply HELP to any message, or visit our website at https://www.prioritydoorwindow.com/.
- Carriers are not liable for delayed or undelivered messages.
SMS consent and phone numbers collected for SMS purposes are not sold, shared with, or disclosed to third parties or affiliates for marketing purposes. Your consent to receive text messages is not a condition of purchasing any goods or services from us. For our privacy practices and SMS Terms of Service, visit https://www.prioritydoorwindow.com/privacy-policy/.
6.2 What Information We Collect via SMS
When you opt in to our text messaging program, we collect your mobile phone number and any information you provide in your text message responses. This information is used solely to communicate with you as described above and to provide the services you have requested.
6.3 Opting Out
You may opt out of our text messaging program at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from us unless you opt in again. Opting out of SMS will not affect any other communications you receive from us (such as email). Our text messaging services are provided through RingCentral. For information about RingCentral’s data practices, please refer to their privacy policy.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention practices are as follows:
- Customer inquiry and quote data: retained for up to 5 years to support ongoing customer relationships, warranty service, and legal compliance
- Website analytics data: retained in accordance with Google Analytics default settings (typically 14 months for user-level data)
- Advertising and remarketing data: retained in accordance with each advertising platform’s default retention policies
- Email and text message communications: retained for up to 5 years
- Cookie consent records: retained by Cookiebot for 12 months, after which consent is re-requested
When personal information is no longer needed, we will securely delete or de-identify it.
8. Your Privacy Rights — California Residents
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights include:
- Right to Know. You have the right to know what personal information we collect, how we use it, and with whom we share it. You may request a copy of the specific personal information we have collected about you in the preceding 12 months.
- Right to Delete. You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions (e.g., completing a transaction, complying with legal obligations).
- Right to Correct. You have the right to request that we correct inaccurate personal information we maintain about you.
- Right to Opt Out of Sale or Sharing. Because our use of advertising remarketing technologies may constitute “sharing” of personal information under CPRA, you have the right to opt out. You may exercise this right by clicking our “Do Not Sell or Share My Personal Information” link in the footer of our website, or by adjusting your cookie preferences through our cookie consent banner.
- Right to Limit Use of Sensitive Personal Information. If we collect sensitive personal information beyond what is necessary to provide our services, you have the right to limit our use and disclosure of that information.
- Right to Non-Discrimination. We will not discriminate against you for exercising any of your privacy rights. You will not receive different pricing, a different quality of service, or be denied service for making a privacy request.
8.1 How to Submit a Privacy Request
You may submit a request to exercise any of the rights listed above by contacting us at:
- Email: info@prioritydw.com
- Phone: (619) 784-4443
- Mail: Priority Doors & Windows, 8185 Camino Santa Fe, San Diego, CA 92121
We will verify your identity before processing your request by matching information you provide with information we already have on file. We will respond to your request within 45 days. If we need additional time, we will notify you of the extension and the reason for it. You may also designate an authorized agent to submit a request on your behalf. We may require verification of the agent’s authorization before processing the request.
8.2 Reviewing and Correcting Your Personal Information
You have the right to review the personal information we hold about you and to request corrections to any inaccurate information. To do so, contact us by email at info@prioritydw.com or by phone at (619) 784-4443. We will provide you with a summary of the personal information we have on file and will make corrections within 45 days of receiving a verified request. There is no fee for submitting a request to review or correct your information.
8.3 Categories of Personal Information
In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:
| Category | Examples | Source |
|---|---|---|
| Identifiers | Name, email, phone number, address | You (forms, calls, emails) |
| Commercial Information | Products/services considered, project details, quotes | You (inquiries) |
| Internet / Network Activity | Browsing history, search queries, page interactions | Automatic (cookies, pixels) |
| Geolocation Data | Approximate location from IP address | Automatic (cookies) |
| Inferences | Preferences and interests based on browsing behavior | Advertising platforms |
9. Do Not Sell or Share My Personal Information
As described in Section 5, our use of advertising remarketing technologies (Google Ads, Meta Pixel, and Bing Ads) may constitute “sharing” of personal information for cross-context behavioral advertising under California law. You have the right to opt out of this sharing. To exercise this right:
- Adjust your cookie preferences through our Cookiebot consent banner
- Contact us directly at info@prioritydw.com or (619) 784-4443
When you opt out, we will disable remarketing cookies and pixels on your device. Please note that you may still see our ads, but they will not be personalized based on your browsing activity on our Site.
10. Do Not Track and Global Privacy Control Signals
Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activity tracked. California law also recognizes opt-out preference signals, including the Global Privacy Control (GPC). GPC is a browser-level setting that communicates your preference to opt out of the sale or sharing of your personal information. We honor Global Privacy Control (GPC) signals. When our Site detects a GPC signal from your browser, we will treat it as a valid request to opt out of the sale or sharing of your personal information, consistent with the requirements of the CCPA/CPRA. Non-essential tracking cookies and pixels will not be activated for users who have GPC enabled. Our Site also respects DNT signals through our Cookiebot consent management platform. When a DNT signal is detected, non-essential tracking cookies will not be activated unless you provide explicit consent. To enable GPC in your browser, visit https://globalprivacycontrol.org/ for instructions and supported browsers.
11. Children’s Privacy
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to promptly delete that information. If you believe we have collected information from a child under 13, please contact us at info@prioritydw.com.
12. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data transmitted through our Site using SSL/TLS technology (HTTPS)
- Restricted access to personal information to employees and contractors who need it to perform their duties
- Secure storage of personal information on protected servers
- Regular review of our data collection, storage, and processing practices
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
13. Third-Party Services and Cross-Site Tracking
Our Site integrates with third-party services for advertising, analytics, and marketing purposes as described in Section 3. These third parties may collect personally identifiable information about your online activities over time and across different websites or online services when you visit our Site. We do not control the data collection or privacy practices of these third parties. We encourage you to review their respective privacy policies:
- Google: https://policies.google.com/privacy
- Meta (Facebook): https://www.facebook.com/privacy/policy/
- Microsoft: https://privacy.microsoft.com/en-us/privacystatement
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:
- Email: info@prioritydw.com
- Phone: (619) 784-4443
- Mail: Priority Doors & Windows, 8185 Camino Santa Fe, San Diego, CA 92121
- Website: www.prioritydoorwindow.com
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our Site after changes are posted constitutes your acceptance of the updated policy. We review this Privacy Policy at least annually to ensure it remains accurate and compliant with applicable laws. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (619) 784-4443 or info@prioritydw.com.